Computer Technician
CTT Computers (PTY) Ltd
Nov 2003 – May 2004
Hardware and Software Installation / Upgrades / Repairs
Your job involved performing hardware and software installation, upgrades, and repairs. This would have likely entailed tasks such as installing new computer components, updating operating systems and software applications, and troubleshooting and fixing any issues that arose with both hardware and software to ensure smooth operation of systems and devices.
On-Site Customer Support (Call Out Technician)
As an on-site customer support technician, your role was to provide technical assistance and support directly to customers at their location. This involved responding to service calls and requests from clients, traveling to their premises, and diagnosing and resolving hardware and software issues on-site. Your responsibilities likely included troubleshooting computer systems, networks, and peripherals, installing and configuring hardware and software, and offering guidance and training to users. Additionally, you may have been involved in preventive maintenance tasks and ensuring customer satisfaction with the provided services.
Server Setup and Installations
Your role in server setup and installations involved configuring and deploying server hardware and software to meet the specific needs of clients or your organization
Network Cable Installations
As a network cable installer, your primary responsibility was to plan, install, and maintain network cabling infrastructure to facilitate communication and data transfer within an organization or between different locations
Client Phone Support
Client phone support involves remotely assisting customers with technical issues, inquiries, and guidance over the phone, ensuring prompt issue resolution, excellent customer service, and satisfaction.
